1.0 Introduction
VINEYARD7 is a digital platform that connects customers to local markets and enable them source groceries from the comfort of their homes.
VINEYARD7 respects your privacy and committed to ensuring that the privacy and personal information of its customers, employees, vendors and their beneficiaries (data subjects) are protected at all times.
Please read through our private policy to understand our practice on how we manage, process and treat the personal data that we collect from you.
The terms of this policy are subjected to any additional terms, disclaimers or other contractual terms you have entered into with VINEYARD7 such as customer privacy statements, transactional terms and conditions and any applicable mandatory laws and regulations. We may be required to review and update this policy on periodic basis to meet the changing needs of the business and environment with or without your notice.
2.0 Interpretation section
In this privacy policy, unless the context otherwise requires, the following, expressions shall have the following meanings:
“We” or “Us” or “Our” means VINEYARD7, its affiliates and sister companies.
“You” means users, posters, agents, traders and any other person who users our platform, products and services.
“Platform” means VINEYARD7 website, web application and mobile applications.
“Services” means use of our platform, information from our platform, transaction performed on our platform and any other related activities performed with us on or outside of our platform.
3.0 What we collect
We may collect the following information from you but not limited to:
- Information that you provide when you visit our site: Whenever you interact with our platform, we collect unique information such as Mobile device identifier or Cookie Identity on your browser, your device information such as IP address and geo-location information as well as your network service provider, your login information, browser type and version, products you viewed or searched for, phone number used to call our customer service number etc.
- Information that we collect when you register with us: Whenever you register with us, we collect unique information that you give us through completing our registration forms, documentations, Identity cards, information provided from interacting with our platform or engagement with any of our touchpoints. These information includes but not limited to Title, Name, Email address, other identity information, Phone number, Residential details, Order details, delivery address, Bank and card information, Consumption lifestyle, survey and many more.
- Information provided to or collected by Third party organizations and partners: We may receive information about you from/ for third parties including our courier service provider, payment partners and platforms, merchants/brands and advertising service providers and any other information we may deem necessary and which may be determined by the local laws and regulations.
4.0 What we do with the information we gather?
We require your personal data to understand your need and provide better and improved services to you. Therefore, the information that we gather from you helps us to operate, develop and improve our product and service offering to you in the following ways:
- Register you as new customer and trader.
- Verify and validate identities.
- Process and deliver your orders.
- Improve our products and service offerings.
- Improve our platform performance.
- Recommend adverts, products, surveys and promos that might interest you.
- Comply with local laws and regulation.
- Monitor and detect fraud.
- Keep you informed of changes to our products and services.
- To improve customer service delivery
VINEYARD7 will not share with other parties, information which you may provide when using the platform, except to the extent necessary to provide services to you.
5.0 How we collect personal information
We collect information about you and any other party whose details you provide to us when you:
- Complete forms on our platform
- Complete survey questionnaires
- Contact us offline through our phone lines, SMS and other forms of communication.
- Use our platform through your devices.
- Share information with third parties and partners who as well share with us for the purpose of providing products and services to you.
6.0 Data protection and controlling of personal information.
We have implemented standard measures to secure your physical and electronic data from accidental loss, unauthorized use, disclosures, alterations and other unlawful use and processing of your data. Access to our data is provided on confidentiality basis, monitored and revoked as required. Our employees, vendors, third party providers and partners have limited access to our data. Our robust systems and processes have in-built guards against data breach with adequate encryption of data at rest and in motion.
You may choose to restrict the collection of your personal data by opting out from filling the form in our platform should you not accept our policy terms. You may also wish to reverse your decision to allow your personal information to be used for direct marketing purpose by sending an email to info@vineyard7.com.
7.0 Retention of your personal information
We will not retain your data longer that we need to use it inline with our company’s data retention policy. However, in some cases your data may be retained longer than required due to legal and regulatory purpose. Where you request for deletion or information is no longer needed, we will dispose of it in a secured manner.
8.0 Sharing your personal information
We may need to share your personal information with our partners and third-party service providers for the strict purpose of sales /purchase of items, trading, logistics, storage, payment and collaboration with partners for end-to-end provision of services to you. Other than these purposes we would not disclose your personal information without your consent. Our partners and third parties are only allowed to process your personal data for the specific purpose stated above in line with the terms of this policy and in accordance with the local laws.
9.0 Policy Acceptance
You signify Your acceptance of this policy by using our platform. If You do not agree to this policy, please do not use our platforms. Your continued use of our platforms following the posting of changes to this policy will be deemed your acceptance of those changes.
10.0 Your Rights
As the data subject you have the right to access, rectify or erase your personal data or right to restrict processing of your personal data. Please keep us posted should your personal information change at any point in time.
11.0 Contacting Us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:
VINEYARD7
Address: Vineyard House, Road 3 Femi Okunnu Phase 2, Lekki, Lagos , Nigeria.
25 Hawks Edge West Moor Newcastle United Kingdom
3-10 Foxwood Terrace, Halifax, Novascotia, Canada
Email – info@vineyard7.com
Phone number :
+1 (226) 559 0656
+234 (0)1 6307 923